I normally don't watch TV, but I've been hearing a lot lately about this show called Silicon Valley. (And by hearing a lot I mean, when I was in my internet-stalking-Kumail-Nanjiani phase, I saw that he was on this show and then last month they mentioned it on NPR --TWICE). NPR is like my third parent (ie I trust what they say implicitly) and this show has Kumail em-effin Nanjiani on it... a man who chopped up "a ninja" and hid it in his damn name, so obviously I forked over half of the amazon.com gift card I won at work, momentarily cast aside my hippy-who-doesn't-own-a-tv lifestyle and downloaded season 1 of Silicon Valley.
So far I've watched one episode. It was a'ight. I think what it needed, was little more Kumail. (I've got fever. And the cure is Kumail! #DatedChristopherWalkinSNLAllusion). Even without much Kumail, I must say the show got me excited... about programming.
Oh to create something -- to be at the helm of the next big advance. What must it feel like to hit "run" on your code and have it do something that no one has ever done before. Manipulate data in a way that will suddenly make people's lives easier-- and maybe even improve their quality of life.
I have worked in customer service (in one form or another) since high school. Serving one person at a time. Repeating myself. Over. And over. All day. I love people. I genuinely care about my clients I work with. I want to help them, I empathize when the call to complain about a bad experience they've had with their project, but I've never been in a role where I could stop them from having a bad experience to begin with. I'm just in a support role. I help the people in my company that serve customers and I help relay information from those people to customers, but I don't DO anything.
Things will always go wrong. Damage control will always be necessary, but I know if I am devoting my energy towards solving problems rather than assuaging people after a problem has occured, I can make go much further towards making people's experiences better.
I can't wait to have a job where I can make things better-- more accessible, more visible, more efficient.
One day I will think and create big... but for today, I just created some background pic options for my web developer site...